Frequently Asked Questions (FAQs)
- Shipping & Delivery
- Shipping Anchor Stone block building sets (Anker Steinbaukasten) is not a trivial matter; they are heavy and so must be packaged carefully for shipment. Be assured that euroSource takes extra care to assure your package arrives safely. Most orders are processed and shipped within 24 hours and orders placed before noon EST USA normally ship the same day. For full details, visit - Shipping and Delivery.
- Privacy & Security
- Returns & Replacements
- Your satisfaction is guaranteed for all purchases. You may return any item for any reason within 30 days of receipt for a full refund of the purchase price, excluding shipping charges. Please call or email your request for a return authorization before returning your package. For detailed instructions when returning an item visit - Returns Policy.
- Click a category in the menu bar or use search to find an item.
- When you see an item you want to buy, click on the [ Add to ] button. This places the item in your shopping cart. You may also use the [ Compare] feature to hold a temporary list of items to compare.
- At any time and after you've finished shopping, click on [ My ] link in the header to view your shopping cart. Then the [Proceed to Checkout] button allows you to finish your order.
- In Checkout, we will ask you for your name, billing address, credit card number and shipping address. You may choose to create an account or checkout as a guest. When you create an account you will gain the ability to check your order status and also be able to access many more site features like wishlists.
- Next, you're shown the total amount of your order, including sales tax (PA residents only) and shipping charges. If the information is correct, click [Submit Order] to have your credit information authorized. If any of the information is incorrect, you can go back and adjust information on previous pages.
- A page appears that confirms your order and gives you an order number that you can use if you need to contact us. An order confirmation is sent to you automatically via e-mail. You should receive your confirmation within a few minutes of placing your order.
- Payment, Pricing & Promotions
- euroSource accepts orders that are processed online or by phone using a credit card. We currently accept VISA, MasterCard, American Express, Discover, and JCB. Credit cards are not charged until your items are shipped from our warehouse. Please be assured that all customer information is kept private by euroSource and we NEVER store your credit card number, expiration date, or security code.
State laws require us to collect sales tax from residents shipping merchandise to states where we have offices. The euroSource LLC main office and warehouse operations are in Lancaster, Pennsylvania; we are, therefore, required to collect sales taxes on orders shipped to locations in the state of Pennsylvania.
Periodically euroSource offers promotions and issues coupon codes. Please subscribe to our newsletter in the footer of this page to take advantage of these options.
- Viewing Orders
- To view your order, login to your account with the link in the header. Here you may view any current or previous orders. If you used checkout as guest, you'll need to lookup your order using some order parameters. Click the Order Lookup link in the footer.
- Updating Account Information
- Login to your account to view or edit your account information. You may edit your billing address and optionally create multiple shipping addresses to make your ordering process faster. Your account also holds any wishlists you create and also makes your shopping cart persistant - it holds your items even when you leave the web site for an extended period of time.
- Replacement Blocks
- Most Anchor Stone blocks can be replaced if they become broken or damaged. For further information visit the Replacement Stones page.